Analýza a návrh optimalizace ICT procesů v zasílatelství bezpečnostního materiálu

This diploma thesis focuses on the analysis and design of ICT process optimization at Kingfisher, s.r.o., a freight forwarding company specializing in the transport of security material, weapons, and ammunition. The firm operates in its own name for the account of the principal within an environment of complex, global regulatory regimes. Currently, its ICT infrastructure follows a paper logistics model based on spreadsheets, email communication, and shared network drives. The theoretical part of the thesis defines the legislative framework for the forwarding of security material and analyzes the role of ICT in logistics processes, emphasizing the specifics of this highly regulated industry. Based on the MBI methodology, a structured analysis of the firm’s management areas is conducted, supplemented by the identification of a regulatory compliance management area—a component not present in the general MBI model. SWOT analysis and an analysis of the AS-IS data model reveal key shortcomings: an absence of referential integrity, fragmented documentation, high error rates in manual multi-currency invoicing, and an unsecured corporate knowledge base lacking access control management. The design part of the thesis presents a conceptual TO-BE data model addressing all six identified structural deficiencies, a wireframe for an operational dashboard, and a two-phase implementation plan. The first phase recommends the deployment of a Document Management System (Microsoft SharePoint Online), followed by the implementation of a Transport Management System (TruckAgenda) in the second phase, scaled to meet the needs of a micro-enterprise. The selection of these systems is based on a comparative analysis of five candidate solutions in each category, evaluated against criteria derived from the TOE framework.