Návrh a implementace produktového konfigurátoru a poptávkového systému pro zakázkovou výrobu v e-commerce

The thesis focuses on the design and implementation of a web-based product configurator with an integrated inquiry system for custom-made joinery products. In custom furniture manufacturing, the process of submitting individual customer requirements is often handled outside the e-shop, mainly through email, phone calls, or personal communication. This leads to inconsistent inquiry formats, the need for additional clarification, and a higher administrative burden on the manufacturer’s side. At the same time, smaller companies often lack accessible tools that would enable the online configuration of made-to-order products. The aim of the thesis is to design and implement a functional prototype of a web-based product configurator with an integrated inquiry system for custom-made joinery products. The thesis is based on an analysis of the current inquiry process in a collaborating company, a literature review, and an analysis of existing solutions. Based on the findings, an application prototype was designed and implemented, consisting of a customer-facing part for product configuration and inquiry submission, and an administrative part for managing product models, parameters, pricing rules, configurator publication, and related data. The evaluation of the proposed solution showed that the prototype supports the submission of an individual inquiry within a single online process and provides the manufacturer with input information in a more consistent and structured form. The solution also includes the pilot deployment of the configurator on the collaborating company’s website and the implementation of basic metrics for further monitoring of customers’ progress through the process of product configuration and inquiry submission. The result of the thesis is a functional prototype that contributes to clearer requirement specification from the customer’s perspective, provides more structured input data for further processing on the manufacturer’s side, and creates a basis for the subsequent evaluation of the configurator’s impact on the inquiry process.