Implementace reportingového řešení pro účely vyhodnocování pilotního provozu poptávkové dopravy

This thesis focuses on the design and implementation of a reporting solution for the pilot operation of demand-responsive transport within the Prague Integrated Transport system. Demand-responsive transport represents a new approach to public mass transit, which differs from traditional fixed-route transport by the absence of fixed timetables and routes – these are generated dynamically based on the current demand from passengers. Since this is a relatively new concept in the Czech Republic, which is not yet firmly established in the legislative framework, the pilot operation serves as an important source of practical insights for its further development. The aim of the thesis is to design a functional reporting solution that enables the systematic evaluation of key operational, economic, and user parameters of the pilot operation. The reporting outputs serve not only the company management and representatives of the Central Bohemian Region but also other stakeholders involved in the project. A combination of several methods was employed in the work. A key element in gathering requirements was semi-structured interviews with various user groups – from managers to operational staff. Additionally, a review of the professional literature, legislative documents, and technical documentation for tools such as Power BI was conducted. To understand the service’s data foundation, an analysis of all available data structures, system dependencies, and processes was performed. Based on the collected information, the synthesis of the needs of individual users was carried out, leading to the design of a comprehensive set of reports. Based on these inputs, a set of reports was created, focusing on various areas – from basic operational overviews to customer behavior analysis and service time utilization. The creation of each report emphasized simplicity, clarity, and high explanatory value. The resulting reporting solution enables a better understanding of the service’s operation and provides the necessary data for its efficient management and further development. Thus, the work contributes not only a technical output in the form of implemented reports but also a methodological framework that can be used when expanding the service or implementing demand-responsive transport in other regions.