Outsourcing obchodních procesů v oblasti spravovaní veřejných zakázek, příležitosti a výzvy

The first purpose of this thesis is to understand why are companies initiating Business Process Outsourcing of Procurement Operations. Then, the second central question that the thesis seeks to answer is the following: What are the best and worse practices in the implementation of a BPO project. The thesis is divided into three relevant chapters. The first chapter is a review of the already existing literature on the topic. It outlines and presents the main concepts such as Business Process Outsourcing, Procurement Operations; and brings an answer to the question “What are the companies’ incentive to initiate a BPO”. The second chapter aims at introducing the empirical research methodology. The last chapter presents the findings of the conducted interviews with experts in the field of Outsourcing Procurement Operations. The thesis highlights that the level cooperation between the client and the service provider and the technology are two major components of a BPO project and determine its success. The research also shows that Firms are becoming more demanding when outsourcing their procurement activities in order to optimize their procurement policy and has comprehensively analyzed the processes in question, along with their benefits, risks and best practices.