Implementation of a Digital Lunch Ordering System in Organizationally Linked Companies

This bachelor’s thesis examines the implementation of an internal digital system for lunch ordering in two organizationally linked companies sharing a common ordering process. The aim of the thesis was to design, implement and introduce the system, and subsequently evaluate the changes observed after its implementation in the administrative, user and managerial dimensions. The research was designed as an applied post-implementation evaluation using a mixed-methods approach with a dominant quantitative component. Data were collected through PRE and POST employee questionnaires, structured measurement of administrative and accounting activities, system audit logs, and semi-structured interviews with management. The results show that, within a comparable fourteen-day measurement period, the active time required for routine administrative processing decreased by 60.2%, while monthly accounting processing decreased by 71.1%. User assessment of the ordering process improved, and system logs indicated a high level of self-service digital use. Management expectations were largely fulfilled, particularly in relation to reducing administrative workload and increasing process transparency. The results should be interpreted with regard to the early post-implementation phase and the continued availability of a parallel paper-based ordering option.