Problematika digitalizace České republiky

This thesis examines the factors influencing the adoption and use of government portals in the Czech Republic. The theoretical section assesses the current state of government digitization, describes the TAM and ISSM models, and uses a literature review to support the proposed hypotheses. The practical part of the thesis is based on quantitative research conducted in the form of a questionnaire survey. The results were analyzed using the PLS-SEM method with the TAM and ISSM models. It was found that system quality has a statistically significant positive effect on perceived usefulness, while information quality and service quality did not prove to be significant factors. At the same time, a strong influence of perceived usefulness on the intention to use government portals was confirmed. The results indicate that users place emphasis primarily on the functionality and practical usability of systems, while other aspects may be perceived by users as a given. The conclusion of the thesis formulates recommendations for the further development of e-Government, particularly in the areas of functionality, increased reliability, and user-friendliness, with the aim of supporting an improvement in the quality of services provided by state.