Nejčastější příčiny konfliktů ve sdílených kancelářích a možnosti jejich řešení

This master’s thesis focuses on the most common causes of interpersonal conflicts in shared office environments, with a particular emphasis on open-plan offices. The main objective of the thesis is to identify key factors leading to conflicts in everyday work settings and to propose possible solutions to address them. The theoretical part of the thesis defines key concepts related to organizational conflicts, the work environment, and the specifics of shared offices. Based on a review of academic literature, it summarizes the main causes of conflicts and their impact on workplace relationships and employee satisfaction. The practical part is based on qualitative research conducted through semi-structured interviews with employees working in open-plan offices. The research focuses on how employees perceive conflicts, which situations most often lead to their occurrence, and which conflict resolution strategies they consider effective. The collected data were analyzed using thematic analysis. The results show that the most common causes of conflicts include noise and lack of privacy, differences in communication styles and personality traits, and differing work habits. Based on these findings, the thesis proposes specific recommendations aimed at improving the work environment, enhancing communication, and establishing clear rules for the functioning of shared office spaces. The thesis provides practical insights into the issue of conflicts in modern work environments, and its findings can serve as a basis for managers and HR professionals in preventing conflicts and improving working conditions in shared offices.