Psychická záťaž spojená s pretvárkou v práci: autentickosť, emocionálna práca a vyčerpanie v moderných organizáciách

This thesis examines the impact of emotional labour strategies, specifically surface acting and deep acting, on emotional exhaustion and burnout among employees in modern organizations. Drawing on Hochschild's theory of emotional labour and self-determination theory, the thesis analyses the protective roles of personal authenticity, psychological safety, and authentic leadership. Using an explanatory sequential mixed design, data were collected in two phases. The quantitative phase found an association with surface acting and emotional exhaustion. Contrary to theoretical expectations, deep acting was also found to correlate positively with exhaustion, suggesting that there is no form of emotional regulation without energy costs. The final regression model identified personal authenticity as the most significant protective factor against burnout. The subsequent qualitative phase showed that the pressure to "play a role" is not limited to the service sector, but is a universal phenomenon driven by a dangerous environment and thus institutional theatre and hierarchical pressure. The findings suggest that authentic leadership is associated with exhaustion indirectly through its relationship with psychological safety, which in turn appears to be associated with lower need for pretense. The thesis concludes that organizational cultures that prioritize authenticity over professional masks are essential for the sustainable well-being of employees.