Analýza a návrh modelu prioritizace ICT požadavků ve vybraném podniku

The diploma thesis focuses on the management and prioritization of ICT requirements in the environment of a local DIT/SAP team of a manufacturing plant belonging to a multinational technology company and operating within a specific division. The current situation in the analysed environment is characterized by fragmented requirement submission across several communication and evidence channels, especially Jira, Planner, Teams, e-mail and personal communication. Although the organization has internal guidelines covering DIT/SAP processes, documentation management, responsibilities, cybersecurity, IT governance and IT standards, there is no unified and practically applicable mechanism for comparing development ICT requirements according to their value, risk, complexity, technological context and compliance with internal rules. The aim of this thesis is to analyze the current methods for submitting, tracking, and prioritizing ICT requirements, to identify appropriate evaluation criteria, and, based on these criteria, to propose a prioritization model. The thesis is designed as a qualitative case study. The methodological approach combines analysis of internal documents, participant observation by the author, retrospective validation of the proposed solution on selected historical or model requirements and supplementary expert assessment involving representatives of DIT, IT, controlling and Business Excellence. The theoretical part is based on the principles of IT governance, IT service management, enterprise informatics, process management and benefits management. It uses selected principles of COBIT 2019 and ITIL 4, Czech literature on enterprise informatics and information systems development, and literature focused on business benefits of IT investments. The practical part analyses the internal environment of the local DIT/SAP team, the current requirement submission process, existing internal guidelines and selected requirements from Jira, SAP planning and strategic projects of the plant. Based on the analysis and theoretical background, six evaluation criteria were identified and used to construct the scoring model: business and process value, strategic alignment, operational urgency and risk of non-realization, implementation feasibility, technological and data context, and compliance with IT governance, IT standards and cybersecurity. The model was validated retrospectively by applying it to six selected requirements and projects and supplemented by expert assessment from four roles representing operational, IT governance, controlling and process improvement perspectives. The results indicate that the proposed model helps distinguish requirements with the same formal priority, identify cases requiring governance or security assessment and increase transparency in decision-making about limited DIT/SAP capacities.