Proces vydávání víz na Ministerstvu zahraničních věcí České republiky

This diploma thesis is focused on the analysis and modeling of processes using the MMABP methodology (Methodology of modeling and analysis of business processes) and the design of metrics for measuring the efficiency and productivity of the described processes. The aim of this work is to analyze, describe and consistently model the processes that take place in the Ministry of Foreign Affairs of the Czech Republic in the context of issuing visas. To design metrics for visa processes based on the extension of existing methodologies for the design of process metrics. The work is divided into four parts: the first deals with an introduction to the problematics, a search of sources and prepares a theoretical basis for the next part of the work. The second deals with the modeling of the processes themselves with using the MMABP methodology. The third is focused on the methodology for measuring the efficiency and productivity of processes (the current methodology of Ing. Hejduk is extended for application in state administration). This modified methodology is applied to the visa processes of the Ministry of Foreign Affairs of the Czech Republic. The last part evaluates achieved goals, within the whole work and within its individual parts.