Uplatňování principů pokročilých systémů managementu kvality

The diploma thesis is investigating the application of the principles of advanced quality management systems, which are the foundation of business excellence models. The aim of this diploma thesis is to design a system for measuring the level of application of the principles of advanced quality management systems in a designated company. The design of the measurement system responds to the requirement of a practical and a resource-efficient solution. The design process is structured according to a creative methodology called Design Thinking, which emphasizes obtaining end-user feedback for the solution at every step of the development process. The main research method for obtaining end-user feedback is a qualitative interview. The solution is a set of criteria, sub-criteria and evaluation scales created in accordance with requirements of a specific department. The proposed solution retains the essentials of business excellence models and at the same time is practical and resource-efficient to use. Despite being created according to requirements of a specific department, it has the potential to be used in other departments.