Vytvoření SSBI řešení pro incident management v logistické společnosti

The topic of this diploma thesis is the creation of a Self-Service Business Intelligence solution for Incident Management of hardware devices using Microsoft Power BI products in an environment of logistics company. The main goal is to obtain a solution that can be used for clear analyses and well-informed decisions with the possibility of quick adjustment based on changing needs. To achieve the main goal, the literature research was performed that was covering areas affected by the solution. Then the methodology used for the created solution was selected and described. In order to understand incident management and to get knowledge of individual aspects of its needs that are important for SSBI solution, the characteristics of the environment followed. The solution itself is then described in four phases. In first phase, the possibilities of the SSBI application are analyzed in the initial study, followed by a deeper analysis and design of solution according to the requirements of Incident Management. The design is followed by the implementation phase as well as the final phase which consists of description of the introduction of the solution to the production environment. The thesis identifies aspects of SSBI solutions taking data directly from the production database and methods of data presentation for Incident Management.