Modelování a analýza business procesů uzavírání autopojištění

The main goal of this bachelor thesis is the identification and analysis of management and support processes in a selected company. Another goal is to create business documentation, which can then be used as a standard for the analysis of other processes in this company. The process analysis is performed according to the MMABP Business Process Modeling and Analysis Methodology. The analysis consists of four parts, which represent different perspectives on the contracting process. The output of the performed analysis is presented by models and diagrams and then a plan for optimizing the weak points of the process is proposed. The first part of the thesis deals with the definition of business process concepts, defining and describing several standards and terminology for process modeling and a more detailed description of the MMABP Business Process Modeling and Analysis Methodology. The second part of the thesis focuses on defining the main concepts in insurance, types of insurance products and the introduction of the selected company. The third chapter presents a description of the current state of the insurance contracting process in practice and contains models of processes and threads with its subsequent analysis and proposal for improvement and optimization.