Rezervační systém pro podnikatele a poskytovatele služeb

Reservation systems are increasingly becoming a vital part of the common services we use in our everyday lives. This thesis addresses the issue of underutilization of reservation systems in the market of small businesses and service providers. Initially, a review of the most well-known reservation systems currently on the market is conducted. This review helps to identify the basic functionalities of reservation systems and highlights potential main obstacles for ordinary small businesses and service providers. This is followed by a survey of selected service provider segments, aimed at verifying the obstacles in using reservation systems and gathering insights on what they believe an ideal solution should look like. Based on the findings from the review and especially the survey, a design for a new reservation system is proposed, which, with the use of additional services, would be a suitable solution for these providers. The proposal is presented in the form of user stories and use case diagrams, and the basic structure of the system with all its key components is graphically illustrated. In the next phase, the reservation system is implemented and tested as a web application using selected technologies. This is followed by an analysis of legislative requirements that will affect the operation of the web application. Subsequently, the collaboration with clients and the implementation of the infrastructure are outlined. In conclusion, the reservation system is subjected to a marketing analysis, and an economic estimate for the first year of operation is presented, which should enable the gradual commercialization of the developed product.