Digital Employee Experience in the Data Division of a Bank

This thesis examines the digital employee experience (DEX) of employees in the data division of Československá obchodní banka, a. s. (ČSOB). The aim of the thesis is to understand how data employees perceive their digital work environment and to identify areas that could be further developed. A four-perspective DEX model is employed as the theoretical framework, approaching the research through the perspectives of the employee, organization, technology, and physical environment. The thesis is designed as a case study with a mixed-methods design. Data were collected through a questionnaire supplemented by focus groups with members of the data teams. The findings provide insight into the specific conditions of digital work in a banking environment and may serve as a stimulus for practical measures in the area of DEX.