Comparative Analysis of Moodle and InSIS Learning Portals from a User Experience Perspective

This bachelor thesis focuses on a comparative analysis of two main educational platforms at the Prague University of Economics and Business – the Integrated Study Information System (InSIS) and the Moodle portal – from the perspective of user experience (UX). The main objective of the thesis is to identify sources of user stress and cognitive load induced by these systems in students and, based on the findings, to propose specific measures for their minimization. The theoretical and analytical parts define key components of UX, methods for its measurement, and the phenomenon of technostress in the context of digital education. The practical part employs a mixed-methods research methodology, combining a quantitative questionnaire survey (n=150) with qualitative user testing using the Think Aloud method. The research revealed that, despite the visual obsolescence of the InSIS system, students prefer it for high-priority tasks (such as e-tests or assignment submissions) due to a sense of procedural certainty and reliability. Conversely, a higher degree of situational anxiety was identified with the Moodle system, primarily caused by the inconsistent architecture of courses across faculties. Furthermore, the thesis confirms a strong correlation between the quality of the mobile version and overall user satisfaction with the system. The concluding part of the thesis offers proposals for user interface optimization, unification of course structure, and the introduction of educational tools to reduce student technostress.