Simulation model of helpdesk
| Thesis title: | Simulační model helpdesku |
|---|---|
| Author: | Wasserbauer, Pavel |
| Thesis type: | Diplomová práce |
| Supervisor: | Kuncová, Martina |
| Opponents: | Borek, Ivan |
| Thesis language: | Česky |
| Abstract: | Práce se zabývá vytvořením simulačního modelu helpdesku v retailové společnosti. Obsahuje jak teoretický úvod z oblasti podpory IT, ale i nonIT tak také vlastní model s možnostmi optimalizace. |
| Keywords: | service desk; ITIL; podpora; helpdesk; simulace |
| Thesis title: | Simulation model of helpdesk |
|---|---|
| Author: | Wasserbauer, Pavel |
| Thesis type: | Diploma thesis |
| Supervisor: | Kuncová, Martina |
| Opponents: | Borek, Ivan |
| Thesis language: | Česky |
| Abstract: | |
| Keywords: |
Information about study
| Study programme: | Kvantitativní metody v ekonomice/Ekonometrie a operační výzkum |
|---|---|
| Type of study programme: | Magisterský studijní program |
| Assigned degree: | Ing. |
| Institutions assigning academic degree: | Vysoká škola ekonomická v Praze |
| Faculty: | Faculty of Informatics and Statistics |
| Department: | Department of Econometrics |
Information on submission and defense
| Date of assignment: | 1. 1. 2007 |
|---|---|
| Date of submission: | 1. 1. 2007 |
| Date of defense: | 31. 1. 2007 |
| Identifier in the InSIS system: | https://insis.vse.cz/zp/4604/podrobnosti |