Measurement of Process Performance in CzechTrade using Balanced ScoreCard
| Thesis title: | Využití Balanced ScoreCard k měření výkonnosti procesů agentury CzechTrade |
|---|---|
| Author: | Achrerová, Gabriela |
| Thesis type: | Diplomová práce |
| Supervisor: | Plášková, Alena |
| Opponents: | Štrasburgerová, Antónia |
| Thesis language: | Česky |
| Abstract: | Teoretická část: měření výkonnosti procesů v systémech managementu jakosti dle ISO 9001:2000 Aplikační část: charakteristika agentury, procesy agentury, stávající metodika Balanced ScoreCard, návrh nové metodiky Balanced ScoreCard v návaznosti na novou strategii |
| Keywords: | procesy; systém managementu jakosti; měření výkonnosti procesů; Balanced ScoreCard |
| Thesis title: | Measurement of Process Performance in CzechTrade using Balanced ScoreCard |
|---|---|
| Author: | Achrerová, Gabriela |
| Thesis type: | Diploma thesis |
| Supervisor: | Plášková, Alena |
| Opponents: | Štrasburgerová, Antónia |
| Thesis language: | Česky |
| Abstract: | Theoretical part: measurement of process performance in quality management system according to ISO 9001 Applied part: description of agency, processes, current BSC methodology, suggested new BSC methodology according to new strategy |
| Keywords: | process management; Balanced Scorešcard; quality management systems; measurement of process performance |
Information about study
| Study programme: | Ekonomika a management/Podniková ekonomika a management |
|---|---|
| Type of study programme: | Magisterský studijní program |
| Assigned degree: | Ing. |
| Institutions assigning academic degree: | Vysoká škola ekonomická v Praze |
| Faculty: | Faculty of Business Administration |
| Department: | Department of Management |
Information on submission and defense
| Date of assignment: | 23. 1. 2007 |
|---|---|
| Date of submission: | 29. 8. 2008 |
| Date of defense: | 10. 9. 2008 |
| Identifier in the InSIS system: | https://insis.vse.cz/zp/4809/podrobnosti |