Methods to Assess IS/ICT Outsourcing Models

The thesis "Methods to Assess IS/ICT Outsourcing Models" focuses mainly on an assessment and selection process of suitable IS/ICT outsourcing models. First, IS/ICT outsourcing concept is explained and its advantages as well as disadvantages are described. Second, IS/ICT outsourcing models (primarily classified by outsourcing subject) and their characteristics are described. Third, existing methods to assess and subsequently select suitable IS/ICT outsourcing models are analysed. Main goal of the thesis is to confront the existing methods with a process used in real-life IS/ICT outsourcing project and then to give recommendations for methods improvement. To achieve that goal the existing methods are compared with a process used in the real-life outsourcing project. Based on positively perceived parts of the existing methods as well as on flaws identified, an own method to assess and select IS/ICT outsourcing models is designed. The following methods are used when writing the thesis: logical/historical method, description, analysis and synthesis. Main contribution of the thesis to the topic is a design of the own method aiming at improvements to the existing methods so that it is as usable as possible in practice. This is achieved through a design of tools supporting crucial steps of the designed method. The fact that the author is member of a project team working on the real-life IS/ICT outsourcing project facilitates a contribution achievement too.