Quality analysis of Deloitte Advisory LLC immigration services and it's possible enhancements
| Thesis title: | Analýza kvality imigračních služeb a možnosti jejího zlepšování |
|---|---|
| Author: | Mejtský, Miroslav |
| Thesis type: | Bakalářská práce |
| Supervisor: | Hůlová, Marie |
| Opponents: | Chvojková, Helena |
| Thesis language: | Česky |
| Abstract: | Bakalářská práce se zabývá problematikou poskytování imigračního poradenství ve společnosti Deloitte Advisory, s.r.o. V teoretické části charakterizuje poskytované služby a vymezuje zákonné předpisy. V praktické části vymezuje kritéria kvality služeb a na základě výzkumu provedeném na klientech společnosti hodnotí kvalitu poskytovaných služeb. V poslední části předkládá náměty pro zlepšení imigračních služeb poskytovaných společností Deloitte. |
| Keywords: | služba; imigrace; kvalita |
| Thesis title: | Quality analysis of Deloitte Advisory LLC immigration services and it's possible enhancements |
|---|---|
| Author: | Mejtský, Miroslav |
| Thesis type: | Bachelor thesis |
| Supervisor: | Hůlová, Marie |
| Opponents: | Chvojková, Helena |
| Thesis language: | Česky |
| Abstract: | This bachelor's thesis is enganged in providing immigration services in Deloitte Advisory LLC. It characterizes provided immigration services and it's legal aspects in it's theoretical part. Practical part of the thesis is focused on definig criteria of the services and on evaluation of quality of the immigration services based on survey which was done on clients of the company. The thesis presents some ideas for enhancements of the immigration services provided by Deloitte in it's last part. |
| Keywords: | quality; immigration; service |
Information about study
| Study programme: | Ekonomika a management/Podniková ekonomika a management |
|---|---|
| Type of study programme: | Bakalářský studijní program |
| Assigned degree: | Bc. |
| Institutions assigning academic degree: | Vysoká škola ekonomická v Praze |
| Faculty: | Faculty of Business Administration |
| Department: | Department of Management |
Information on submission and defense
| Date of assignment: | 22. 9. 2009 |
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| Date of submission: | 22. 1. 2010 |
| Date of defense: | 13. 1. 2010 |
| Identifier in the InSIS system: | https://insis.vse.cz/zp/21537/podrobnosti |
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