Methodology for development of services in public administration

The main topic of this thesis is the application of best practice methodology to the development of services in public administration and e-Government. The work focuses on interoperable services that can be integrated across departments of public administration or businesses in the private sector. In section 2 we describe the various aspects influencing the development of interoperable services in public administration using the European Interoperability Framework (EIF) as a basis for classifying interoperability dimensions. Section 3 evaluates current state of services in public administration focusing on information interoperability that addresses syntactic, structural and semantic heterogeneity. We have found that Services of Public Administration Portal (PVS) suffer from high levels of structural and syntactic heterogeneity, and we discuss possible ways to standardize service interfaces in public administration in order to improve interoperability. Creation of standardized library of services has been proposed as a possible way forward. In section 4 of the thesis we propose a methodological framework for the development of e-Government services using the best practices methods identified in the private sector domain. The main emphasis is placed on library services and its role in the lifecycle of services. Stages of lifecycle of services are decomposed into sub-phases so that they match phases in the MMDIS methodology.