The thesis is concerned with application of Decision Support Systems and Business Intelligence as a tool for decision-making support into processes of operational risk management in insurance company to improve them and reach a higher corporate performance.The goal of the thesis is to analyze a theory for a support of a process improvement design with the mentioned reach and to develop a design of improved operational risk management processes in a particular insurance company. The mean to reach... show full abstractThe thesis is concerned with application of Decision Support Systems and Business Intelligence as a tool for decision-making support into processes of operational risk management in insurance company to improve them and reach a higher corporate performance.The goal of the thesis is to analyze a theory for a support of a process improvement design with the mentioned reach and to develop a design of improved operational risk management processes in a particular insurance company. The mean to reach goals is through-out a literature and articles research regarding a process improvement, decision-making, models and technologies of DSS and BI, and risk management. The theoretical framework is then used as back-bone for implementation of a practical part of innovated processes design. The thesis offers the analysis of an area of risk management processes improvement via DSS and BI in an insurance company that has been researched relatively little, but whose principles can be used for improvement projects in different areas too. A department of operational risk management in a certain insurance company obtains a complete design of innovated processes including DSS / BI application support specification which respects modern techniques of process improvements involving specific methods of decision-making quality. For the same department a part of the design was implemented -- Knowledge management system, that can be fully used. Introductory part of the thesis is concerned with techniques of business process improvement and its alignment with corporate performance. The next chapter describes specifics of operational risk management processes. In the third one models, techniques, information technologies of Decision Support Systems and Business Intelligence disciplines are analyzed. The practical part of the text starts with strategic analysis of the insurance company, proceeds with operational risk management processes analysis and reaches the design of innovated processes involving DSS and BI application support. Benefits of designed processes' changes are verified. In the conclusion a certain process change is accepted for the implementation and its results are described. |