Implementation and management of IT in retail industry using MBI methodology

Problem that emerges quite often when managing IT in retail industry is not understanding individual details and bindings between elements within this activity. Therefore, this diploma thesis is, with the help of MBI methodology, trying to draft frameworks for at least two scenarios which may emerge with high probability when managing IT in retail: choice and implementation of retail information system and corresponding hardware and subsequent service maintenance of chosen solution. These scenarios contain individual parts of addressed issues in form of tasks and their key activities; each single one of them defining processes, possible problems and finally bonds with internal and external elements, mainly because such bonds very often in a major way affect solution of said issues. Main goal of this thesis is to show these segments of reality from retail-and-its-surroundings-as-a-whole point of view, providing users of the methodology with description of the best ways to cope with the industry-specific problems in a practical and graspable way.