Corporate Performace Management in the Retail Area

This Diploma thesis focuses on the alignment of regulatory processes to support corporate performance management in the selected retail company. The main objective is the preparation of process maps that serve as a basis for the implementation of a global standard for automatic exchange of financial account information, developed by the OECD, also called as Common Reporting Standard. Additionally, the partial objectives include analysis of existing forms of content-related processes, creating a methodological support to the created processes and the theoretical concepts of regulatory requirements. The theoretical part focuses on the introduction of concepts related to the corporate management performance and also on theory about specific regulatory regulation used. In the practical part is an analysis of the company through the Balanced Scorecard (BSC), followed by the actual design and process description. The main contribution of the Diploma thesis was to perform process optimization, along with some improvements during the creation of these processes. The company will use the outcomes in practice.