Information management in public administration - instructions for dealing with life situations

This diploma thesis looks into one of the most discussed topics nowadays, the progressive electronization of the public administration (eGovernment). Aforesaid area contributes to increase the possibilities of satisfaction of different target groups (citizens particularly), via contemporary possibilities of system methods and information technology, who appears to be the clients of the public administration. Namely it is about instructions for dealing with life situations, that are descriptive instructions for citizens, how to deal with the various spectrum of life situations. It covers all situations, where to achieve the goal, is necessary pro perform one or more steps in one or more places in regards of public administration. For the citizens of Czech Republic, those instructions serve mainly as the source of information and one of the possible way of communication. The area of life situations regarding public administration is influenced mainly by two basic areas. The first area is the issue of information management and the second area is the issue of public administration of Czech Republic itself. In the first part of diploma thesis there are defined the basic theoretical concepts of those two areas. The follow up of this part is the second part with the theoretical concepts of the instructions for life situations, which are later used in the practical part for the analysis of the publishing those instructions on the portals of regions of Czech republic and selected municipalities of the type III (the municipalities with the extended power). The goal of this thesis is to create the baseline regarding selected territorial units, point out the imperfections of the fulfillment of the lawful duty and propose recommendations that could be helpful for development of new initiative in compliance with the eGovernment principles.