Analysis of the Šumperk Hospital and Evaluation of the Quality of Services Provided
| Thesis title: | Analýza společnosti Šumperská nemocnice, a.s. a hodnocení kvality poskytovaných služeb |
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| Author: | Klimková, Martina |
| Thesis type: | Diplomová práce |
| Supervisor: | Lešetický, Ondřej |
| Opponents: | Jankůj, Miroslav |
| Thesis language: | Česky |
| Abstract: | Cílem práce bylo provést analýzu společnosti Šumperská nemocnice a.s. prostřednictvím jednotlivých komponent a působících faktorů, které vycházejí ze studie M.S.S. Mortona, doplnit ji o analýzu vybraných finančních ukazatelů a hodnocení kvality poskytovaných služeb této nemocnice. Hodnocení kvality poskytovaných služeb bylo provedeno prostřednictvím dotazníkového šetření spokojenosti hospitalizovaných pacientů dle vlastní metodiky, která vychází ze studie Pickerova institutu v Bostonu. Na základě zjištění byla navržena doporučení pro management této nemocnice. |
| Keywords: | komponenty; management; dimenze kvality; kvalita zdravotních služeb; faktory |
| Thesis title: | Analysis of the Šumperk Hospital and Evaluation of the Quality of Services Provided |
|---|---|
| Author: | Klimková, Martina |
| Thesis type: | Diploma thesis |
| Supervisor: | Lešetický, Ondřej |
| Opponents: | Jankůj, Miroslav |
| Thesis language: | Česky |
| Abstract: | Target of the study was to analyse Hospital a.s. in Šumperk according to individual components and other influencing factors which find the basis in the study of M.S.S. Morton. Further the study was suplemented by anylysis of selected financial indcators, and by evaluation of healthcare quality provided in the hospital. Rating of the healthcare quality was done by an own developped method of questionnaires collected from the patients. The method is based at the survey of Picker's institute in Boston. Accodring to the reached results were presented recommendations to the management of the hospital. |
| Keywords: | quality dimensions; healthcare quality; factors; components; management |
Information about study
| Study programme: | Ekonomika a management/Management |
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| Type of study programme: | Magisterský studijní program |
| Assigned degree: | Ing. |
| Institutions assigning academic degree: | Vysoká škola ekonomická v Praze |
| Faculty: | Faculty of Management |
| Department: | Department of Management |
Information on submission and defense
| Date of assignment: | 11. 4. 2013 |
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| Date of submission: | 26. 4. 2013 |
| Date of defense: | 14. 6. 2013 |
| Identifier in the InSIS system: | https://insis.vse.cz/zp/42733/podrobnosti |