Quality assessment of services provided at SIKO KOUPELNY a.s
| Thesis title: | Hodnocení kvality poskytovaných služeb společnosti SIKO KOUPELNY, a.s |
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| Author: | Voldánová, Renata |
| Thesis type: | Bakalářská práce |
| Supervisor: | Zadražilová, Dana |
| Opponents: | Zadražil, Václav |
| Thesis language: | Česky |
| Abstract: | Bakalářská práce bude obsahovat popis vybrané služby, kterou společnost SIKO KOUPELNY a.s. nabízí. Blíže se zaměří na problematiku kvality a efektivnosti služeb poskytovaných zákazníkům. |
| Keywords: | kvalita služeb; koupelna; hodnocení |
| Thesis title: | Quality assessment of services provided at SIKO KOUPELNY a.s |
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| Author: | Voldánová, Renata |
| Thesis type: | Bachelor thesis |
| Supervisor: | Zadražilová, Dana |
| Opponents: | Zadražil, Václav |
| Thesis language: | Česky |
| Abstract: | The bachelor thesis will contain a description of the selected service, which SIKO KOUPELNY a.s. offers. It will focus more on the quality and efficiency of customer service. |
| Keywords: | quality of service; bathroom; assessment |
Information about study
| Study programme: | Mezinárodní ekonomické vztahy/Manažer obchodu |
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| Type of study programme: | Bakalářský studijní program |
| Assigned degree: | Bc. |
| Institutions assigning academic degree: | Vysoká škola ekonomická v Praze |
| Faculty: | Faculty of International Relations |
| Department: | Department of Retailing and Commercial Communications |
Information on submission and defense
| Date of assignment: | 17. 10. 2016 |
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| Date of submission: | 8. 12. 2017 |
| Date of defense: | 9. 1. 2018 |
| Identifier in the InSIS system: | https://insis.vse.cz/zp/59280/podrobnosti |