Process management in a manufacturing enterprise

The aim of this diploma thesis, which is divided into three chapters, is to find out what is the perception of efficiency in the company by employees, what activities most often cause the delay of deliveries to customers and how the facts could contribute to improvement. In the first part the reader is acquainted with the most important terminology related to project management of companies, such as definition of project, division of projects, process mapping, process improvement and others. In the second part the tasks of selected departments in companies such as the department of business, design department, purchasing department, production planning and quality management are explained on the theoretical level. The practical part builds on the theoretical part and is applied to the Faiveley Transport company involved in the production of components in the railway industry. Its aim is first to use the company materials to clarify the process from the receipt of the order until its dispatch within the aforementioned departments. At the end of the diploma thesis it is explained, using the interviews with the employees of the company and distributed surveys, how employees perceive the efficiency in the company and what are the most common causes of the delay of deliveries to the final customer. Finally, it suggests what measures could be implemented to eliminate the activities that delay the dispatch of products to the target customer and, consequently, his dissatisfaction.