Optimization of project management processes in a company providing ICT services

This diploma thesis describes the optimization of project management processes in a company dealing with ICT services. The aim of the work is to map the current methodology of project management, including its processes, evaluate the maturity of these processes and based on measurements to design a procedure to optimize processes and implement selected steps in the optimization of project management processes. Based on the mapping of the current project management methodology and measuring the maturity of individual processes using the CMMI-DEv method, the level of process maturity is determined to the initial level, where processes are performed randomly and chaotically, then one process is not performed at all. Regarding this finding, a schedule of adjustments to the methodology is proposed and approved by the company's management, which aims to rework the project management methodology and further adjust it to reflect the company's needs for effective project management. From the given schedule, the first phase is realized, finding out the real state of the processes, where it is investigated how the processes are performed. The second phase of process optimization is then partially implemented, which already shows the newly designed processes or proposals for their modification.