Factors Causing Differences in Perceptions of the Profession between Manual and Non-manual workers

This diploma thesis focuses on the social environment and interpersonal relationships in the work area. Organizations are often exposed to disagreements, negative attitudes, hostility and especially rivalry between two groups - manual and non-manual workers. Employees often automatically join opposition parties and can not or rather refuse to appreciate job which is done by the other people. The main purpose of this thesis was to identify the factors and determinants for reason why manual workers are not able to appreciate work which is done by non-manual workers, and vice versa. The research is qualitative form which was made by interviews which subsequently revealed many results. Although people expect and assume that the primary cause is in the character and personality of people, the research revealed so much relationships and determinants as well in relation to the substitutability of jobs, the employer´s approach, work experiences or the hierarchy and job position in the organization. Although psychological aspects or interpersonal relationships are often neglected and overlooked by organizations, research confirmed that these factors are often essential and crucial for organization.