Manager's Profile in Tourism Organizations

The diploma thesis revealed the findings obtained through the final results of qualitative research, in the form of semi-structured interviews, which show that the key competencies that a 21st century manager should have and develop are the following: emotional intelligence, interpersonal perception, the ability to listen actively, the art of delegating effectively, the harmony of managerial professional and personal values, time management and the ability to "learn to learn" were also given importance: self-reflection or mental hygiene. A direct link between motivation, performance, and satisfaction has also been demonstrated. In comparing the cultural differences between England and the Czech Republic, the research showed a noticeably higher degree of similarities in opinions, attitudes, knowledge, and views with minimal differences and differences within intercultural management. The most significant difference was identified within the dimension "Avoiding uncertainty," specifically in managers' approach to innovative change. Differences were also seen in the different leadership styles. Due to the relatively low number of respondents (10), this research serves as preliminary research for further possible research and re-verification of the importance of the key competencies of the manager, along with the search for other cultural differences.