Employee job satisfaction during the COVID-19 pandemic

This thesis deals with the topic of job satisfaction of employees in a selected company operating in the insurance market during the COVID-19 pandemic. The thesis is divided into theoretical and practical parts. The theoretical part summarizes the findings in the field of general job satisfaction and employee motivation. This part focuses on theoretical approaches to job satisfaction in addition to the actual characteristics of job satisfaction and motivation. It also looks at the factors that influence job satisfaction and the specific methods that measure this area. The last section looks at the implications job satisfaction and dissatisfaction can have on the functioning of a business. The practical part of the thesis is devoted to the empirical research itself, which has been conducted through a so-called triangulation of qualitative and quantitative research methods, and which aims to analyse the job satisfaction of the employees of a selected team in Company X. The practical part involves the assessment of the results of an internal measurement of employee satisfaction, which took place at the end of 2021. Subsequently, the development of a follow-up research, which, through a questionnaire survey and a semi-structured in-depth interview, seeks specific suggestions for recommendations that lead to an increase in job satisfaction of employees who are in a hybrid work environment alternating between office and home as a space to perform their work.