Quality Management in Small Business

In today's globalized world, where the market of advanced economies is characterized by an uncompromising hypercompetitive environment and a general excess of supply over demand, quality management is taking on a whole new dimension. Quality can be understood as a concept that refers not only to products or services but also to the activities and processes performed. Although the world's major concepts of quality management, such as ISO, TQM, or the EFQM model of excellence, are often described as generic (i.e. applicable in all organizations), quality management tends to be associated primarily with large companies. However, quality management in small (or micro) enterprises has been given very little attention in the existing literature. This work aims to evaluate the current state of quality management in a particular small business and based on the selected concept of quality management propose measures that would lead to its improvement. The first chapter introduces the reader to the basic principles of quality management concepts. The second chapter introduces the company, which was selected to demonstrate the implementation of the quality management system. In the third chapter, specific measures are proposed to improve the quality management system within the company. The fourth chapter then briefly evaluates which areas of the chosen approach were elaborated in the proposal of improving the quality management system, and presents recommendations on how this system could be further developed in the future.