Capacity management process in a selected company

The main topic of the diploma thesis is the capacity management process and its improvement. Capacity management is an integral part of effective resource management. Resources and their use are linked to project management. For effective capacity management, it is important to plan, monitor and evaluate the capacity on an ongoing basis. Capacity management, however, tends to be one of the last priorities of companies. Therefore, this thesis focuses on the capacity management process and its optimization in a selected company. The aim of the thesis is to propose an improvement of the capacity management process in a selected company. In the theoretical part of the thesis, the key concepts that are related to the topic of the work, the project, process, process modelling, methodologies and notation are defined. Also, framework for process analysis is described. The practical part of the thesis introduces the selected organization and describes the tool Microsoft Azure DevOps. Subsequently, the analysis of the capacity management process is performed in the selected company. The practical part of the thesis contains interviews with key stakeholders of the process. Furthermore, there is a comparison of tools that could be used for the capacity management process. At the end of the thesis, all important findings are summarized. The paper concludes by recommending the follow-up steps that should be taken.