This bachelor's thesis deals with the design and creation of a chatbot for delivery services focusing on the delivery of orders from restaurants. The main goal of this work is the design, creation and implementation of an application using chatbot technology, which will allow restaurants interested in cooperation to speed up the process of establishing cooperation. In the first part of the thesis, the reader is introduced to the client of this project. Subsequently, an interview is conducte... show full abstractThis bachelor's thesis deals with the design and creation of a chatbot for delivery services focusing on the delivery of orders from restaurants. The main goal of this work is the design, creation and implementation of an application using chatbot technology, which will allow restaurants interested in cooperation to speed up the process of establishing cooperation. In the first part of the thesis, the reader is introduced to the client of this project. Subsequently, an interview is conducted with the client of the project and the output of this interview was used to creation of requirements for the chatbot. Furthermore, there is carried out an analysis of the available platforms for the creation of chatbots, including an evaluation of the most optimal one according to predetermined criteria. In the second part of the thesis, there is documented in detail the design and creation of a chatbot for the selected company. The result of this thesis is a chatbot that can guide interested parties through the entire process of establishing cooperation and at the same time can answer the most frequent questions about the company. At the end of the work the chatbot is tested to verify that it has met the client's requirements and the work's objectives. |