Analysis and design of Self Service BI solution for monitoring of insurance claims handling

In today's rapidly evolving technological landscape and increasing competition, it is essential to improve processes within insurance claims management to maintain business competitiveness and effectively respond to market demands. In the current business environment, Self Service Business Intelligence is an ongoing trend that gains importance due to the growing need for efficient data processing. This master's thesis focuses on the design and implementation of a solution for a larger enterprise, aiming to create a reporting system that enhances the understanding of insurance claims management issues and ensures seamless data availability for users. Following a theoretical introduction to the field of Business Intelligence and BI project management, the thesis presents the analysis of requirements, data sources, and reporting implementation. The data warehouse is populated, and an analytical layer and reports corresponding to the company's requirements are designed and implemented over it. The thesis also includes the formulation of a research question and its confirmation or refutation through statistical analysis, demonstrating the further analytical potential of the obtained data. In conclusion, the thesis recommends the expansion and practical use of the proposed solution as an efficient modern tool.