Business process management of the organization

This thesis focuses on business process management and its implementation in a specific organization. A company operating in healthcare sector is selected, which manages a dental centre. The aim is to create a process models based on the MMABP methodology and thus present a basic scenario for the implementation of process management, with which similar companies could be inspired. At the beginning of the thesis, research is firstly conducted on the current state of knowledge using the Systematic Mapping Study method. Four databases are searched using this approach. Subsequently, the most important concepts related to process management are explained and a baseline understanding of the topic is defined. In the next section, the actual implementation of process management in the chosen organisation is applied. Firstly, the company is analysed in terms of their customers, services offered, surroundings and organisational structure. Then process models are constructed based on the principles of the chosen methodology. Four basic types of models are created: a class diagram, a process map, detailed process diagrams and state charts of the most important objects in Modelio software. These are then validated for mutual consistency and transformed in the system Camunda Workflow Engine. Finally, the basic features of the information and organizational infrastructure are defined and the steps for introducing process management into the organization are outlined.