Design and implementation of a negotiation chatbot for e-commerce

The Master thesis is focused on the design, implementation, and evaluation of a negotiation chatbot prototype called Dealogue, from the idea to the development of a functional prototype. At the same time, the thesis explores the techniques of negotiation and its application to the chatbot itself. The thesis is divided into three main parts. The first one starts by defining relevant technical terms together with the useability of a negotiation chatbot based on market data. The next part covers the business side of the whole solution. This includes an explanation of the creation and vision behind the Dealogue chatbot, then also the validation of the idea in the context of winning the Startup VŠE competition. The business part ends with research on negotiation. In the last part (after the analysis of the platform selection), the prototype of the negotiation chatbot is already being developed in the Botpress platform. The prototype was tested in a simulation environment that replicates a real e-commerce shopping scenario, followed by my analysis of the test results obtained from a sample of respondents. The main goal of the Master thesis is to conduct a feasibility study of the negotiation chatbot and develop a functional prototype.