Extension of BI solution for a banking virtual assistant

The thesis is focused on optimization and extension of Business Intelligence reporting solution for virtual assistant developed in ČSOB. Drawing from practical experience gained during a student internship at the company, the goal is to enhance and refine the existing solution. This enhancement is aimed at introducing new analytical capabilities, bolstering robustness, and improving user-friendliness for employees utilizing the services of the BI reporting team. Additionally, the crucial goal is to evaluate the extended BI reporting solution and make recommendations for further modifications, including considerations for time-saving measures and technical infrastructure. The thesis commences by introducing the BI reporting solution environment for the virtual assistant within ČSOB, encompassing the company itself, the virtual assistant named Kate, and the team dedicated to this project. Subsequently, it delves into the description of the current reporting solution and the associated development processes. The majority of the thesis focuses on analyzing and implementing innovations intended to achieve predefined objectives and deliver added value to ČSOB. These innovations are realized through a structured project comprising several sub-projects. The outcome of this thesis encompasses not only the fulfillment of business tasks but also the implementation of original ideas and functionalities actively utilized in analyzing the virtual assistant. All proposed changes and enhancements undergo thorough discussions with relevant ČSOB employees, who are also provided with recommendations for future development.