Evaluation of operations in the hospitality industry
Author:
Safronov, Kirill
Thesis type:
Bachelor thesis
Supervisor:
Martínez, Felipe
Opponents:
Pernica, Karel
Thesis language:
English
Abstract:
This Bachelor's thesis provides an analytical exploration of bar operations in Prague's city center, aiming to identify potential enhancements in service delivery. Employing a mixed-methods approach that balances quantitative data with qualitative reviews, the study meticulously dissects elements such as quality, speed, flexibility, dependability, and cost within the hospitality industry. The evaluators, frequent patrons of the bars, offered granular insights into various attributes such as beverage selection, service professionalism, ambiance, and pricing strategies. By synthesizing this evaluator feedback with comprehensive observational data, the thesis presents tailored improvement strategies for each establishment, contributing both to academic literature on operations management and practical guidance for service optimization in the bar industry.
Keywords:
Operations Management; Hospitality Industry; Bar Operations; Service Quality
Thesis title:
Evaluation of operations in the hospitality industry
Author:
Safronov, Kirill
Thesis type:
Bakalářská práce
Supervisor:
Martínez, Felipe
Opponents:
Pernica, Karel
Thesis language:
English
Abstract:
This Bachelor's thesis provides an analytical exploration of bar operations in Prague's city centre, aiming to identify potential enhancements in service delivery. Employing a mixed-methods approach that balances quantitative data with qualitative reviews, the study meticulously dissects elements such as quality, speed, flexibility, dependability, and cost within the hospitality industry. The evaluators, frequent patrons of the bars, offered granular insights into various attributes such as beverage selection, service professionalism, ambiance, and pricing strategies. By synthesizing this evaluator feedback with comprehensive observational data, the thesis presents tailored improvement strategies for each establishment, contributing both to academic literature on operations management and practical guidance for service optimization in the bar industry.
Keywords:
Operations Management; Hospitality Industry; Service Quality; Bar Operations
Information about study
Study programme:
Bachelor of Business Administration
Type of study programme:
Bakalářský studijní program
Assigned degree:
Bc.
Institutions assigning academic degree:
Vysoká škola ekonomická v Praze
Faculty:
Faculty of Business Administration
Department:
Department of Logistics
Information on submission and defense
Date of assignment:
9. 11. 2023
Date of submission:
17. 12. 2024
Date of defense:
2025
Files for download
The files will be available after the defense of the thesis.