The impact of contextual aspects of daily supervisor feedback processes on employee job satisfaction in SMEs

The bachelor's thesis deals with the influence of contextual aspects of daily feedback processes from the superior on the job satisfaction of employees within small and medium-sized enterprises. The research is aimed at identifying the key factors of feedback that contribute to increasing the job satisfaction of employees. In the theoretical part, everyday contextual aspects of feedback are presented. Furthermore, job satisfaction factors and their connection with feedback dimensions are identified. Based on the theoretical part, a research methodology was proposed, which includes qualitative approaches. The research results, based on an interpretive phenomenological analysis, show that the quality of feedback from a superior, its favorability or unfavorability, and the availability of resources and support are key factors that significantly influence employee job satisfaction. Clear and relevant feedback, whether positive or negative, strengthens employees in their professional development and gives them a sense of appreciation and security. Access to support resources and the possibility to discuss problems with a supervisor creates a stable and supportive work environment, which further contributes to overall employee satisfaction.