Corporate Environmental Management and Its Impact on Customers and the Local Community

The thesis focuses on the analysis and evaluation of environmental management in an industrial laundry facility. The main objective was to determine how the Environmental Management System (EMS) is implemented into the company’s strategy and what impact it has on operations, customers, and the public. The thesis combines both quantitative and qualitative research methods – document analysis, semi-structured interviews, and surveys conducted among employees, customers, residents, and government representatives. The results show that the EMS brings both ecological and economic benefits and is a key prerequisite for maintaining major contracts, especially in the healthcare sector. Although the company’s environmental measures are effective, the public and some customers lack sufficient information about them. The conclusion provides specific recommendations for further improvements in the areas of circular economy, communication, and green marketing.