Transfer of parts of the workflow in HR processes of Tipsport from the K2 ticketing system to Alvao

The thesis focuses on the analysis of transferring part of the HR agendas at Tipsport from the K2 ticketing system to the Alvao application. The primary goal of the project was to unify the management of key HR processes – recruitment, onboarding, and offboarding – in order to streamline workflows and improve request tracking. Business system mapping was carried out using the MMABP methodology, and the thesis includes the creation of process maps that provide a comprehensive overview of the structure and interconnections of individual HR agendas. The thesis is divided into several key sections. The first section focuses on mapping current HR processes in the K2 system and their transformation into the Alvao application. Global process maps are used as a tool to identify critical points of change. The second section analyzes the differences between the two systems and evaluates the key changes, including their impact on process efficiency and performance. The performance analysis compares indicators such as request processing time, error rate, system clarity, and user satisfaction. Based on these findings, an optimization plan was proposed to further improve and streamline HR processes. The thesis also includes a survey and interviews with key users and HR managers. The aim of these activities was to evaluate the success of the transition and the level of user satisfaction with the new system. The outputs of the thesis include detailed process maps, identification of key changes, and a proposal for optimizations that will contribute to more efficient internal HR agenda management at Tipsport. In conclusion, the thesis presents specific recommendations for further development of process management within the company's HR department.