Proposal of IT human resources metrics using approaches of enterprise architecture

The aim of this diploma thesis is to map the IT architecture of DEK company and subsequently propose a relevant set of metrics for evaluating the performance of IT human resources and the quality of their work. This requirement arose from the departmental director's need to implement an objective and fair system for evaluating employee personal remuneration, replacing the current subjective approach based on supervisor perception. In the initial phase of the thesis, theoretical foundations are established, and a case study methodology according to Robert Yin is chosen, with the subsequent procedure structured in accordance with his phases. The ISO/IEC 25020 standard is used for describing the metrics. The architecture is described using the TOGAF framework and primarily the Archimate language. The stakeholder analysis is conducted using the standard stakeholder matrix method, evaluating influence and interest. The theoretical findings presented in the literature review section of the thesis are subsequently applied to the environment of company DEK. Individual architectural layers are mapped in accordance with TOGAF, architectural viewpoints are created for key stakeholders, and based on the identified relationships, a set of architectural metrics is proposed. This set of metrics is followed by a proposal for metrics for evaluating IT human resources, derived from mapping relationships between architectural layers and the job content of specific IT positions. In the conclusion of the thesis, both sets of metrics are subjected to quantitative validation by the stakeholders. The key outcome of the thesis is the proposal of metrics for evaluating the performance and quality of work of IT department employees, which reflects the interests and expectations of key IT architecture stakeholders. The thesis also includes a brief recommendation for future steps in the area of development and optimization of enterprise informatics management.