The Impact of student feedback on educational quality

Thesis title: The Impact of student feedback on educational quality
Author: Mickovska, Bjanka
Thesis type: Diploma thesis
Supervisor: Ziaei Nafchi, Majid
Opponents: Sudzina, František
Thesis language: English
Abstract:
This thesis explores how student feedback influences educational quality within master’s programs taught in English at the Faculty of Informatics and Statistics. By combining sentiment analysis of student survey responses with thematic insights from structured interviews, the study evaluates the effectiveness of teaching methods, course design, and feedback systems. Special attention is given to the university’s use of digital platforms, such as INSIS, for feedback collection. Results highlight a strong student preference for courses with clear structure, practical orientation, and responsive instruction. However, concerns emerged regarding the transparency and perceived impact of feedback mechanisms. Statistical analyses (Spearman correlation and chi-square test) and visual data representations reveal limited but insightful links between student sentiment and academic performance. The research concludes that while feedback systems hold potential for institutional improvement, their value depends on better communication, system design, and responsiveness. The findings inform actionable recommendations to enhance student engagement and feedback efficacy.
Keywords: Student feedback; Educational quality; Higher education; Course evaluation; Teaching effectiveness; Learning management systems (LMS); Educational data mining (EDM); Information systems in education; Evaluation systems
Thesis title: THE IMPACT OF STUDENT FEEDBACK ON EDUCATIONAL QUALITY
Author: Mickovska, Bjanka
Thesis type: Diplomová práce
Supervisor: Ziaei Nafchi, Majid
Opponents: Sudzina, František
Thesis language: English
Abstract:
This thesis explores how student feedback influences educational quality within master’s programs taught in English at the Faculty of Informatics and Statistics. By combining sentiment analysis of student survey responses with thematic insights from structured interviews, the study evaluates the effectiveness of teaching methods, course design, and feedback systems. Special attention is given to the university’s use of digital platforms, such as INSIS, for feedback collection. Results highlight a strong student preference for courses with clear structure, practical orientation, and responsive instruction. However, concerns emerged regarding the transparency and perceived impact of feedback mechanisms. Statistical analyses (Spearman correlation and chi-square test) and visual data representations reveal limited but insightful links between student sentiment and academic performance. The research concludes that while feedback systems hold potential for institutional improvement, their value depends on better communication, system design, and responsiveness. The findings inform actionable recommendations to enhance student engagement and feedback efficacy.
Keywords: Student feedback; Educational quality; Higher education; Course evaluation; Teaching effectiveness; Learning management systems (LMS); Educational data mining (EDM); Information systems in education; Evaluation systems

Information about study

Study programme: Information Systems Management/Data and Business
Type of study programme: Magisterský studijní program
Assigned degree: Ing.
Institutions assigning academic degree: Vysoká škola ekonomická v Praze
Faculty: Faculty of Informatics and Statistics
Department: Department of Systems Analysis

Information on submission and defense

Date of assignment: 1. 11. 2024
Date of submission: 3. 5. 2025
Date of defense: 4. 6. 2025
Identifier in the InSIS system: https://insis.vse.cz/zp/90204/podrobnosti

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