Identification of the causes of misunderstandings and conflicts in the workplace between Generation Z and X in a selected organization

This thesis focuses on identifying the causes of misunderstandings and conflicts between two examined generations of employees within a selected organization. Generational differences in work approaches, communication styles, and preferences can lead to mismatched expectations and contribute to conflicts between older and younger employees. The study analyzes specific factors that contribute to these misunderstandings using a mixed-methods approach combining a questionnaire survey and in-depth interviews. The findings provide new insights into the impact of generational differences on work processes and offer concrete recommendations for improving intergenerational communication and collaboration. Implementing these recommendations may contribute to enhanced team efficiency, reduced employee turnover, and the strengthening of organizational culture.