Communication in multicultural teams: Evaluation and recommendations for their effective management

The aim of this thesis is to use qualitative research, specifically semi-structured interviews with members of multicultural teams at company XYZ, to identify cultural differences in communication that hinder or complicate the performance of team tasks, and subsequently to propose recommendations for the effective management of such teams. The thesis consists of three parts. The first part provides a theoretical framework for the issue of multicultural team management, describes techniques for enhancing their effectiveness, and outlines ways of overcoming cultural conflicts. The second part focuses on the research methodology, presenting the applied method of qualitative survey, the process of data analysis through coding, and the characteristics of the respondents. The third part includes the analysis of the coded interviews and the formulation of theoretical conclusions based on these data. Finally, this part presents recommendations both for company XYZ and for managers of multicultural teams in general. The findings of the study showed that although the company possesses tools for the effective management of multicultural teams, their efficiency is insufficient, and organizational changes are needed. The proposed recommendations are intended to improve the effectiveness of multicultural teams and to help company XYZ create a more pleasant working environment for its employees.