Procesní zlepšování v mezinárodním prodeji použité zemědělské techniky

This master’s thesis focuses on the application of Lean Six Sigma principles and procedures within the administrative processes of a company acting as an international reseller of used agricultural machinery. The goal of the thesis is to propose improvements to selected cross-border sales processes in order to increase their performance and reduce variability. Using the DMAIC methodology and data analysis, the document handling process, or "paper handling," is evaluated, revealing a high lead time, low process cycle efficiency of 4.05%, and a first-time yield (FTY) of only 59%. Based on the identified root causes of waste, six improvement projects are proposed, including CRM system architecture modification, AI deployment, and data flow automation. The implementation of the most significant project shows the potential to reduce lead time by 96%, while the projects overall have the potential to significantly increase FTY and reduce touch time. Based on the findings, the research question regarding whether the application of the Lean Six Sigma methodology contributes to process improvements in the cross-border sale of used agricultural machinery has been addressed.