Simulační modelování odbavovacího procesu zákazníků v maloobchodě

This bachelor’s thesis focuses on the analysis and optimization of checkout processes in a retail environment using queueing theory and simulation modeling. The main objective of the thesis is to propose a methodological approach for the collection and processing of empirical data and subsequently compare the applicability of three different simulation tools – SIMUL8, MS Excel, and Python – in the creation of a discrete-event simulation model. This framework is applied to a case study of a selected supermarket branch. Data for the model were obtain trough systematic field observation and transformed into input parameters for the simulation. The results of the comparative analysis of the simulation tools reveal the advantages and limitations of each tool. The experimental phase of the thesis identified bottlenecks in the current system and, through alternative scenarios, proposed solutions to increase its throughput based on exact data.