Implementace umělé inteligence v T-Mobile Czech Republic: bariéry, podpora a vzdělávání zaměstnanců

This thesis examines the process of implementing Microsoft 365 Copilot into the work environment at T-Mobile Czech Republic a.s., with an emphasis on employee training support. The primary objective of this thesis is to expand upon the findings of the study by Åström et al. (2022), specifically regarding employee support during the implementation of artificial intelligence tools. The theoretical section defines key concepts in the field of artificial intelligence, describes the UTAUT and TAM adoption models, outlines the principles of change management, and examines types of training resources. The research was conducted primarily through a quantitative questionnaire survey and supplemented by qualitative in-depth semi- structured interviews, with the results linked through methodological triangulation. The aim of the study was also to identify barriers and factors influencing the adoption of the tool. Based on the findings, a strategic plan for the implementation of artificial intelligence among employees was subsequently developed, structured into three phases according to Åström et al. (2022) and enriched with the principles of Kotter’s change model and Kirkpatrick’s training evaluation model.